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Demand Letter

Websites are considered a public accommodation because the goods and services offered on the site are being offered to the general public. The Americans with Disabilities (ADA) requirements clearly states that all public accommodations must be offered to people equally, which means that a website or a mobile application must be constructed in a way that someone using assistive technology (such as a screen reader) is able to understand the information being portrayed and use the site accordingly as someone would not using assistive technology.

If a website or mobile application is found not to offer equal access according to the standard guidelines called the Web Content Accessibility Guidelines (WCAG) 2.0 Level A/AA, this could bring about complaints, routinely called Demand Letters, against the owners of the digital content. This is typically the first step that can lead to a pricey settlement or into lengthy and serious litigation.

The Bureau of Internet Accessibility (BoIA) has helped hundreds of companies over the last 17 years identify and remediate non-compliant issues, ultimately avoiding these ADA demand letters from the Department of Justice and other organizations, or helping them prove they are already working toward making improvements to their digital presence to ensure equal accessibility for all.

Having a WCAG 2.0 A/AA accessibility audit performed on your website or mobile application provides your organization with the information you need to ensure your site is compliant and conforms to WCAG 2.0 A/AA.

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