Star One is a national credit union and savings institution headquartered in Sunnyvale, California and is ranked 17th in total assets among nearly 5,700 credit unions nationally. The organization maintains physical branches in and around Silicon Valley and provides online banking services (including mobile, web and telephonic account management) to approximately 111,000 individual clients.
Star One Credit Union was aware that some of its members use screen readers, alternate keyboards, and other assistive technologies to access online banking services. To support those members, the credit union built fairly-accessible portals, but was eventually named in a class action lawsuit requiring them to find a third-party website accessibility partner to help them fully adhere to WCAG 2.1.