Digital Accessibility Blog

This Basic Web Accessibility Issue Could Cost You 4% of Your Audience

Written by Jeff | Jun 13, 2025

Imagine that your website has a special, terrible filter that makes all of the content unreadable to around 4% of your audience. You could press a button and turn the filter off — would you? 

Of course you would! Your goal is to provide a great experience to your users; there’s no defensible reason to shut out a significant portion of your readers. 

Unfortunately, many websites have this exact issue — though their designers may be unaware of it. And if you don’t regularly check your content against the Web Content Accessibility Guidelines (WCAG), there’s a very good chance that you’re part of the problem.

Accessibility issues aren't "niche," and every website has users with disabilities

Here’s the accessibility issue that could prevent a portion of your audience from reading your website: Low-contrast text.

We know, it’s not particularly exciting. Most people don’t even think about contrast ratios when creating their websites — which is exactly the problem. A 2025 analysis performed by WebAIM (Web Accessibility In Mind) found that 79.1% of the internet’s top 1 million homepages have low-contrast text. 

That’s an issue, because about 1 in 12 men have color vision deficiency (CVD, also incorrectly known as color blindness). For people with CVD, low-contrast text may be difficult or impossible to read. The condition is much less common among women, but about 1 in 200 women (0.5%) have some form of CVD. 

Assuming that your website targets male and female readers equally, that means that color contrast issues could lock out 4.5% of your audience. If you have a gender-specific product or service, that number could be significantly higher.

Related: Designing for Color Contrast: Guidelines for Accessibility

Ignoring accessibility is costing you money, even if you never face a lawsuit

Color contrast issues get a lot of attention in the accessibility advocacy community for a few reasons: They’re easy to explain, they’re easy to fix, and they help people understand that digital accessibility isn’t just for people who are blind or Deaf. 

We’ve got another reason to highlight color contrast (pardon the pun): It shows how ignoring accessibility can be extraordinarily expensive. Changing your website’s color scheme to meet WCAG thresholds should only take a few minutes, provided that you make those changes when building your site. You can easily choose appropriate color-pairs by using free tools such as AudioEye’s Color Contrast Checker.

But if you fail to think about accessibility, you’ll lose readers. You’ll also spend more time fixing issues after the fact; changing the color of your text may be easy, but revising all of your brand logos and promotional materials will cost quite a bit more. 

Low-contrast text isn't the only accessibility issue that cuts your audience

About a billion people worldwide have some form of disability, and that’s not counting people with situational or temporary disabilities — if someone reads your website in bright sunlight, for example, they may have trouble with low-contrast text even if they don’t have CVD.

And while low-contrast text is one of the most common accessibility failures, it’s not the only WCAG violation that can shut out a portion of your audience:

  • Missing Image Alt Text. Descriptive alt text is important for screen reader users. It also boosts your website's SEO and provides context for all readers if an image fails to load.
  • Poor Keyboard Navigation. Robust keyboard support benefits people who use assistive technologies. It also helps "power users" navigate more efficiently and serves as a backup for anyone whose mouse or trackpad malfunctions.
  • Vague "Click Here" Links. Ambiguous links are confusing for screen reader users who scan for context. Descriptive link text improves readability for every user and helps you make your points more effectively. 
  • Uncaptioned Video Content. Detailed captions are often necessary for users who are Deaf or hard of hearing. They also serve the massive audience of non-disabled users who watch videos on mute in public spaces or quiet offices.
  • Missing Form Labels. Unlabeled fields are impossible for screen readers to navigate. Proper form labels benefit all users by reducing errors, which helps increase form completion rates.

All of these problems can be fixed by following the principles of WCAG. Those principles are also in line with the best practices of web design: They benefit every user, not just small groups of people with specific disabilities. 

Web accessibility is about the experiences of real, human users

The bottom line is that if you keep thinking, “we’ll fix web accessibility at some point,” or “accessibility is important, but it’s not our priority right now,” or any variation of those thoughts, it’s time to rethink your approach. Ignoring WCAG will impact your audience, and the longer you wait to adopt an accessible mindset, the greater the impact. 

If you’re ready to build an accessibility strategy, we’re here to help. Get started with our free eBook: Developing the Accessibility Mindset. To see how your website stacks up against WCAG standards, start with a free automated analysis powered by AudioEye.